Automation
Agents perform complex tasks without human intervention.
AI agents and automation
AI agents and workflow automation
Intelligent business process automation
We build AI agents for teams that want to automate a specific workflow while retaining control over data and decisions. We start with one measurable process and define permissions, quality evaluations, monitoring and safe human handoffs before increasing autonomy.
We create AI agents that automate complex processes: from customer service through document analysis to system integrations. Agents operate autonomously, make decisions, and perform actions.
Cooperation process
How does our cooperation look like?
A transparent process that leads from idea to finished product
01
Process Mapping
We analyze workflows, identify tasks for automation, and define decisions the agent should make.
02
Agent Architecture
We design agent architecture: tools, data access, decision logic, and system integrations.
03
Development & Tools
We implement the agent with access to tools (APIs, databases, files). We create task planning and execution system.
04
Testing & Evaluation
We test the agent on real scenarios, measure decision accuracy, and optimize prompts and logic.
05
Deployment & Monitoring
We deploy the agent to production with full monitoring of actions and decisions. We provide human-in-the-loop for critical cases.
06
Iterations & Development
We collect feedback, analyze agent behavior, and develop its capabilities. We add new tools and integrations.
Key benefits
Why choose us?
Business outcomes first—technology is the means, not the end in itself.
Decisions
Intelligent decision-making based on context and data.
Integrations
Connection to APIs, databases, external systems.
Control
Human-in-the-loop for critical decisions, audit logs.
Scaling
Agents handle hundreds of parallel tasks.
Workflow
End-to-end automation of entire business processes.
FAQ
Questions to ask before building an AI agent
How is an AI agent different from traditional automation?
Traditional automation follows predefined steps. An AI agent can interpret unstructured context, choose approved tools and plan the next action. When rules are sufficient, we recommend simpler deterministic automation instead of an agent.
Can an agent safely access CRM, email and internal systems?
Yes, when access is limited to the required data and actions. We use scoped permissions, tool allowlists, audit logs and human approval for higher-risk actions such as sending, publishing or changing commercial data.
How do you evaluate an AI agent?
Before launch, we create a representative evaluation set and define acceptable, borderline and failed outcomes. We measure task success, errors, escalations, latency, cost and the share of decisions requiring a person—not just how fluent the model sounds.
Which process should we automate first?
The best first process is frequent, costly to perform manually, supported by accessible data and easy to measure. In an AI Opportunity Sprint, we compare candidates and choose the workflow with the strongest value-to-risk ratio.
Technologies
What technologies do we use?
Modern tools and proven solutions for the best results
OpenAI
AI Platform
Claude
AI Platform
LangChain
Framework
AutoGPT
Agent Framework
Next.js
Frontend
Node.js
Backend
PostgreSQL
Database
AWS Lambda
Serverless
Guides and proof
Articles, technology pages and case studies that support your buying decision.
AI Opportunity Sprint
Choose the first workflow and build a business case before a larger investment.
Read moreLLM integrations for existing products
Copilots, assistants, data extraction and secure AI integration with your application.
Read moreAI copilot for B2B sales quoting
A practical example of workflow design, human control and pilot metrics.
Read moreCase study: Cognic AI
A production documentation assistant for therapists built with a Responsible AI approach.
Read moreService scope
What does the service include?
Below is an example scope of work that we adjust to the stage and goals of the project.
Process and workflow mapping
AI agent architecture
Tools and integrations (APIs, databases, files)
Task planning and execution system
Testing and decision evaluation
Monitoring and human-in-the-loop
Iterations and capability development
Support and optimization
Next step
Ready to start?
Schedule a free consultation and learn how we can help with your project. After our DDT process (Discovery, Design & Technology), we offer a price guarantee and a fixed-price agreement.
Contact
Let's talk
about the project.
Have an app idea or need technological support? Write to us — we'll prepare a preliminary analysis and estimate within 48h. Projects that go through our DDT process (Discovery, Design & Technology) come with a price guarantee and a fixed-price agreement — a key differentiator for us.
Write to us[email protected]
Visit us
GD
gmi.software Sp. z o.o.ul. Jana Heweliusza 11 / 819
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
NIP: 5252816287KRS: 0000830003
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