Metric to validate
Fewer calls
We will establish a baseline for fewer calls and measure the change using pilot data before treating it as an outcome.
Product scenarios
Concept visual, not a client application screen
Healthcare · Industry: Clinics
Patient portal for a clinic
Results, appointments, payments and messaging
Results, appointments, payments and messages in an app/portal. Before work starts, we agree the scope and the measures that will show whether it works for your business.
01What is not working todayPatients lack information accessThe situation that costs the team time, sales or control of the process.
Results and appointments are fragmented, patients call, and front desk is overloaded.
- 01Results via email
- 02Manual reminders
- 03No unified messaging
- 04No online payments
02How the solution could workOne place for patientsThe key parts of the system and the role each one plays in daily work.
Results, appointments, payments and messages in an app/portal.
- 01Lab results
- 02Appointments and reminders
- 03Messaging
- 04Payments
- 05Documents and consents
03What our work provesExperience from a related areaSee what a related delivery proves and what should not be inferred from it.
This project demonstrates experience in a related area. We do not present it as proof that we delivered this exact scenario.
04What to measureWhat we will validate in your businessThe metrics to define before work starts and review after a pilot.
These are areas to measure, not promised outcomes. We will agree the baseline and target before work starts.
Metric to validate
Higher customer satisfaction score
We will establish a baseline for higher customer satisfaction score and measure the change using pilot data before treating it as an outcome.
Metric to validate
Faster payments
We will establish a baseline for faster payments and measure the change using pilot data before treating it as an outcome.
05How we define the scopeFrom the problem to an agreed planFrom a clear problem to an agreed scope, price and delivery plan.
Define the problem
We examine the process, users, data and constraints, then agree which problem is worth solving first.
Map and test the flow
We design the key product journey and test it with the people who will actually use it.
Build and integrate
We build the product, integrations and tests together. Progress and decisions stay visible throughout.
Launch and measure
We release in stages, measure the agreed indicators and use the evidence to plan what comes next.
06What needs to connectSystems and integrations behind the solutionThe systems, data and integrations required for a safe launch.
Frontend
- Next.js
Backend
- Node.js
- PostgreSQL
Integrations
- HL7/FHIR (optional)
- Payments
Cloud
- DigitalOcean
A service matched to this scenario
Mobile applications
Secure mobile products with integrations and access control.
Next step
Tell us which process you want to improve
During workshops we align the goal, users, data and risks. Once the scope is agreed, you receive a fixed-price delivery proposal.
Contact
Let's talk
about the project.
Have an app idea or need technological support? Write to us — we'll prepare a preliminary analysis and estimate within 48h. Projects that go through our DDT process (Discovery, Design & Technology) come with a price guarantee and a fixed-price agreement — a key differentiator for us.
Write to us[email protected]
Visit us
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80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
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