Field operations · Medical waste
A medical-waste collection process brought into mobile operations.
The app connected collection schedules, requests, BDO documentation, and settlements in one flow for customers and operators.
25 000+customers served by EMKA across Poland
16voivodeships covered by the operating network
2advanced waste-processing installations
01 · Operational scale
The product had to work across regulation, logistics, and customer service.
Medical-waste collection requires timing, correct documentation, and an unambiguous status for every request.
02 · Flow
Schedule, request, and settlement form one operational history.
Users see upcoming collections, submit a request, and return to documentation without switching across channels.
- 01Collection schedule
- 02New collection request
- 03BDO documents
- 04Settlements and history
03 · Product in action
The interface, shown in the rhythm of real work.
04 · Delivery
The interface simplified the process without simplifying responsibility.
Steps and statuses were expressed in the language of everyday user work.
05 · Outcome
Customers gained one access point for ongoing service.
The app organised information needed before, during, and after collection.
Next step
Working on a product with similar complexity?
In a short call, we will cover risks, integrations, and the safest path to a working product.