Metric to validate
Lower operating cost
We will establish a baseline for lower operating cost and measure the change using pilot data before treating it as an outcome.
Product scenarios
Concept visual, not a client application screen
E-commerce · Industry: Customer support
Returns and claims system
Self-service, labels, statuses and automation
Submissions, labels, statuses and automated rules. Before work starts, we agree the scope and the measures that will show whether it works for your business.
01What is not working todayReturns via emailThe situation that costs the team time, sales or control of the process.
Returns overload support and customers have no visibility.
- 01Many tickets
- 02No statuses
- 03Data errors
- 04Long processing time
02How the solution could workSelf-service returns and claimsThe key parts of the system and the role each one plays in daily work.
Submissions, labels, statuses and automated rules.
- 01returns and claims form
- 02Shipping labels
- 03Statuses
- 04Acceptance rules
- 05Reporting
03What to measureWhat we will validate in your businessThe metrics to define before work starts and review after a pilot.
These are areas to measure, not promised outcomes. We will agree the baseline and target before work starts.
Metric to validate
Higher customer satisfaction score
We will establish a baseline for higher customer satisfaction score and measure the change using pilot data before treating it as an outcome.
Metric to validate
Fewer errors
We will establish a baseline for fewer errors and measure the change using pilot data before treating it as an outcome.
04How we define the scopeFrom the problem to an agreed planFrom a clear problem to an agreed scope, price and delivery plan.
Define the problem
We examine the process, users, data and constraints, then agree which problem is worth solving first.
Map and test the flow
We design the key product journey and test it with the people who will actually use it.
Build and integrate
We build the product, integrations and tests together. Progress and decisions stay visible throughout.
Launch and measure
We release in stages, measure the agreed indicators and use the evidence to plan what comes next.
05What needs to connectSystems and integrations behind the solutionThe systems, data and integrations required for a safe launch.
Frontend
- Next.js
Backend
- Node.js
- PostgreSQL
Integrations
- Shipping
Cloud
- DigitalOcean
A service matched to this scenario
Headless and B2B e-commerce
Architecture, integrations and online sales growth without template constraints.
Next step
Tell us which process you want to improve
During workshops we align the goal, users, data and risks. Once the scope is agreed, you receive a fixed-price delivery proposal.
Contact
Let's talk
about the project.
Have an app idea or need technological support? Write to us — we'll prepare a preliminary analysis and estimate within 48h. Projects that go through our DDT process (Discovery, Design & Technology) come with a price guarantee and a fixed-price agreement — a key differentiator for us.
Write to us[email protected]
Visit us
GD
gmi.software Sp. z o.o.ul. Jana Heweliusza 11 / 819
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
NIP: 5252816287KRS: 0000830003
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