Metric to validate
Better service levels
We will establish a baseline for better service levels and measure the change using pilot data before treating it as an outcome.
Product scenarios
Concept visual, not a client application screen
Utilities · Industry: Maintenance, Real estate
Maintenance request system
Requests, service levels, photos and customer statuses
Requests with priorities, service levels and statuses. Technician has checklist and photos. Before work starts, we agree the scope and the measures that will show whether it works for your business.
01What is not working todayRequests in emailsThe situation that costs the team time, sales or control of the process.
Requests get lost, service levels is not measured, and customers have no status visibility.
- 01No statuses
- 02No service levels
- 03No photo evidence
- 04No reporting
02How the solution could workTicketing with customer visibilityThe key parts of the system and the role each one plays in daily work.
Requests with priorities, service levels and statuses. Technician has checklist and photos.
- 01Requests and priorities
- 02service levels and escalations
- 03Photos and checklists
- 04Customer statuses
- 05Reporting
03What to measureWhat we will validate in your businessThe metrics to define before work starts and review after a pilot.
These are areas to measure, not promised outcomes. We will agree the baseline and target before work starts.
Metric to validate
Fewer escalations
We will establish a baseline for fewer escalations and measure the change using pilot data before treating it as an outcome.
Metric to validate
Lower cost
We will establish a baseline for lower cost and measure the change using pilot data before treating it as an outcome.
04How we define the scopeFrom the problem to an agreed planFrom a clear problem to an agreed scope, price and delivery plan.
Define the problem
We examine the process, users, data and constraints, then agree which problem is worth solving first.
Map and test the flow
We design the key product journey and test it with the people who will actually use it.
Build and integrate
We build the product, integrations and tests together. Progress and decisions stay visible throughout.
Launch and measure
We release in stages, measure the agreed indicators and use the evidence to plan what comes next.
05What needs to connectSystems and integrations behind the solutionThe systems, data and integrations required for a safe launch.
Frontend
- Next.js
Backend
- Node.js
- PostgreSQL
Mobile
- React Native (optional)
Cloud
- DigitalOcean
A service matched to this scenario
Integrations and automation
Operational tools connected with data, APIs and existing company workflows.
Next step
Tell us which process you want to improve
During workshops we align the goal, users, data and risks. Once the scope is agreed, you receive a fixed-price delivery proposal.
Contact
Let's talk
about the project.
Have an app idea or need technological support? Write to us — we'll prepare a preliminary analysis and estimate within 48h. Projects that go through our DDT process (Discovery, Design & Technology) come with a price guarantee and a fixed-price agreement — a key differentiator for us.
Write to us[email protected]
Visit us
GD
gmi.software Sp. z o.o.ul. Jana Heweliusza 11 / 819
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
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