Step 01
Discovery & Workshops
Request process and KPIs: SLA, response time.
App for customers and technicians: requests, SLA, photos, statuses and reporting.
Requests get lost, SLA is not measured, and customers have no status visibility.
Requests with priorities, SLA and statuses. Technician has checklist and photos.
Next.js
Node.js
PostgreSQL
React Native (optional)
DigitalOcean
Implementation Process
From discovery workshops to store launch—clear phases, one accountable team.
Step 01
Request process and KPIs: SLA, response time.
Step 02
Request UX and technician panel.
Step 03
Workflow, notifications, reporting.
Step 04
Rollout and optimization.
You measure and improve service quality.
Customers see status and ETA.
Less chaos and manual work.
Schedule a free consultation and get a preliminary quote within 48h. No obligations.
Have an app idea or need technological support? Write to us — we'll prepare a preliminary analysis and estimate within 48h. Projects that go through our DDT process (Discovery, Design & Technology) come with a price guarantee and a fixed-price agreement — a key differentiator for us.