Metric to validate
Fewer no-shows
We will establish a baseline for fewer no-shows and measure the change using pilot data before treating it as an outcome.
Product scenarios
Concept visual, not a client application screen
Utilities · Industry: Services, SMB
Appointment booking system for services
Calendar, payments, reminders and fewer missed appointments
Online booking, deposits, reminders and schedule management. Before work starts, we agree the scope and the measures that will show whether it works for your business.
01What is not working todayNo-shows and manual bookingThe situation that costs the team time, sales or control of the process.
Phone-based booking and no deposits create empty slots.
- 01No-shows
- 02Calendar chaos
- 03No online payments
- 04No reminders
02How the solution could workBooking, payments and automationThe key parts of the system and the role each one plays in daily work.
Online booking, deposits, reminders and schedule management.
- 01Service calendar
- 02Payments and deposits
- 03SMS/email reminders
- 04Cancellations and waitlist
- 05Staff dashboard
03What to measureWhat we will validate in your businessThe metrics to define before work starts and review after a pilot.
These are areas to measure, not promised outcomes. We will agree the baseline and target before work starts.
Metric to validate
Higher utilization
We will establish a baseline for higher utilization and measure the change using pilot data before treating it as an outcome.
Metric to validate
Less front desk work
We will establish a baseline for less front desk work and measure the change using pilot data before treating it as an outcome.
04How we define the scopeFrom the problem to an agreed planFrom a clear problem to an agreed scope, price and delivery plan.
Define the problem
We examine the process, users, data and constraints, then agree which problem is worth solving first.
Map and test the flow
We design the key product journey and test it with the people who will actually use it.
Build and integrate
We build the product, integrations and tests together. Progress and decisions stay visible throughout.
Launch and measure
We release in stages, measure the agreed indicators and use the evidence to plan what comes next.
05What needs to connectSystems and integrations behind the solutionThe systems, data and integrations required for a safe launch.
Frontend
- Next.js
Backend
- Node.js
- PostgreSQL
Integrations
- Payments
- SMS
Cloud
- DigitalOcean
A service matched to this scenario
Integrations and automation
Operational tools connected with data, APIs and existing company workflows.
Next step
Tell us which process you want to improve
During workshops we align the goal, users, data and risks. Once the scope is agreed, you receive a fixed-price delivery proposal.
Contact
Let's talk
about the project.
Have an app idea or need technological support? Write to us — we'll prepare a preliminary analysis and estimate within 48h. Projects that go through our DDT process (Discovery, Design & Technology) come with a price guarantee and a fixed-price agreement — a key differentiator for us.
Write to us[email protected]
Visit us
GD
gmi.software Sp. z o.o.ul. Jana Heweliusza 11 / 819
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
80-890 Gdansk, PolandNearshore product delivery across EU, UK and US time zones.
NIP: 5252816287KRS: 0000830003
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