Step 01
Discovery & workshops
KPIs: cost per return, processing time, NPS.
How does a mobile app improve efficiency, sales, and control in this sector? Below are proven scenarios, process, and tangible outcomes.
If any of the issues below show up in E-commerce, Customer support, ROI from mobile usually follows.
Processes are fragmented across teams and tools.
There is no consistent data or source of truth.
Field teams lack up‑to‑date information.
Customers expect immediate updates and control.
The cost of errors is high and hard to track.
Launching new services takes too long.
These are scenarios we have already delivered - with clear problem, solution, and benefit.
Business value comes directly from shorter delivery time and better process control.
Self-service reduces tickets.
Customers see status and ETA.
Validation reduces mistakes.
Process
A structured, predictable process reduces risk and delivers early value.
Step 01
KPIs: cost per return, processing time, NPS.
Step 02
Submission + status UX.
Step 03
Workflow and integrations.
Step 04
Rollout + optimization.
Most risks here come from wrong assumptions, not technology. We validate early.
We define MVP, success metrics, and iterations before development.
UX is built around real workflows and validated with users.
Integration plan is part of discovery, before development starts.
We prioritize features with immediate business impact.
Examples of the outcomes decision‑makers typically look for in this industry.
First measurable impact often appears before the full rollout.
Process automation is the fastest ROI lever.
Lower acquisition cost and stronger loyalty.
15-30 minutes is enough to assess potential, risk, and real ROI.
Response within 24h • Preliminary estimate in 48h • Fixed price after DDT — price guarantee • No commitment
Below is the scale of experience in E-commerce, Customer support and projects that validate the approach.
Tell us your context and we will map relevant cases and metrics.
These are the questions we hear before the decision is made.
Most teams see first measurable value after MVP - typically within 8-12 weeks.
Yes. Integration is defined during discovery and scoped before development starts.
We split delivery into stages with clear success metrics and checkpoints.
We validate UX with real users before development to reduce adoption risk.
Usually the people responsible for performance and process efficiency.
Tell us your role and priorities - we will tailor process and estimates.
Share your industry context and processes - we will return with a delivery plan, budget, and realistic timelines.
Response within 24h • Preliminary estimate in 48h • Fixed price after DDT — price guarantee • No commitment
Have an app idea or need technological support? Write to us — we'll prepare a preliminary analysis and estimate within 48h. Projects that go through our DDT process (Discovery, Design & Technology) come with a price guarantee and a fixed-price agreement — a key differentiator for us.