Case study • Q2 Smart Locker
A laundry service connected through lockers and a mobile app.
We designed a product connecting physical lockers, payments, order operations, and apps for customers and laundry staff.
5 + 8
lockers launched: 5 in London and 8 in Poland
Mobile + Web
one connected service flow
Hardware + software
shared product responsibility
01 • Context
Convenient laundry had to work where customers already were.
A customer left clothes in a locker, followed the order in the app, and returned when it was ready. Behind that simple journey, the locker, payment, logistics, and laundry systems had to work together.
02 • Problem
The main risk was not the mobile app itself.
The software supplied with the device did not support Q2 operations. We had to understand how its locks and sensors communicated, then connect the hardware with the customer app and operational back office.
03 • Solution
One product for customers, laundry staff, and operators.
- 01Customer app for ordering, payment, and order tracking.
- 02Staff tool for processing live laundry orders.
- 03Back office for lockers, pricing, and payments.
- 04Integration with the physical locker controllers, locks, and sensors.
Product experience, reimagined
The original Q2 flow presented to today’s UI standard.
These views retain the product logic: order status, payment, and locker access. The visual layer has been refreshed to make the case study easier to understand.
Service in the field
From dropping clothes off to collecting a completed order.
- 01The customer selects a service and locker.
- 02Payment and status stay with one order.
- 03The laundry collects, processes, and updates it.
- 04Clean clothes return to the selected locker.
04 • Delivery
The work went beyond mobile development.
The team helped configure and test the hardware, then launched five lockers in London and eight in Poland. Delivery also included staff training and product iterations informed by initial use.
05 • Outcome
The physical service and digital product began working as one.
The first deployment handled real orders and produced the insight needed for further iterations of the hardware, payments, and applications.